Contact Support

Phone Email
+1 603.228.5300
+1 866.990.3799 (Toll Free)
Case Management
Email [email protected] to create new cases or add comments to open cases.
Customer Portal
Access to Customer Portal When using the Customer Portal* to advise us of your issue, you can then check the issue resolution status through the portal at any time.

* Bradford Networks’ Customer Portal provides 24/7 access to critical technical information, such as FAQs, field alerts, release notes, product documentation, best practices documentation and product software and firmware updates and upgrades, escalation procedures, and Warranty Terms and Conditions.

Support Programs

Support Hours 12/5
24/7 for Emergencies
New Version Releases Yes Yes
Maintenance Releases Yes Yes
Hardware Replacement 3 Days Next day *

* Replacement orders must be placed before 2PM ET