Contact Support

Phone Email
+1 603.228.5300
+1 866.990.3799 (Toll Free)
Case Management
Email [email protected]bradfordnetworks.com to create new cases or add comments to open cases.
Customer Portal
Access to Customer Portal When using the Customer Portal* to advise us of your issue, you can then check the issue resolution status through the portal at any time.

* Bradford Networks’ Customer Portal provides 24/7 access to critical technical information, such as FAQs, field alerts, release notes, product documentation, best practices documentation and product software and firmware updates and upgrades, escalation procedures, and Warranty Terms and Conditions.

Support Programs

Program GOLD PLATINUM
Call Center Support Hours Monday – Friday**
8AM – 5PM US ET
Monday~ Friday**
8AM – 5PM US ET
Extended Support Hours Monday~ Friday**
6AM – 8PM US ET
24/7 for Emergencies
24/7
New Version Releases Yes Yes
Maintenance Releases Yes Yes
Hardware Replacement 3 Days Next day *

* Replacement orders must be placed before 2PM ET
** Monday~Friday except for Company Holidays