Support

Technical Advisory Regarding the “Heartbleed” Bug

04.09.14

We are aware of the “Heartbleed” vulnerability affecting the OpenSSL 1.0.1 library. OpenSSL is an open-source encryption technology that is predominately used by Web servers. With the Heartbleed vulnerability, cyber attackers can access a user’s personal data as well as a website’s cryptographic key to collect personal information.

We have examined our products carefully and have determined that our products are not vulnerable to the Heartbleed bug.

We are committed to helping our customers ensure a secure network across their environments. If you notice any vulnerabilities, please emails us at support@bradfordnetworks.com.


Bradford Networks’ Customer Support responds to questions received via phone, email or the Customer Portal. There are three ways you can reach us for support:

Phone +1 603.228.5300
+1 866.990.3799 (Toll Free)
Email General Support information
support@bradfordnetworks.com

Case Management
To create non-critical cases or add comments to an open case with case number and reference number in the subject. e2c@bradfordnetworks.com

Customer Portal Access to Customer Portal When using the Customer Portal* to advise us of your issue, you can then check the issue resolution status through the portal at any time.

* Bradford Networks’ Customer Portal provides 24/7 access to critical technical information, such as FAQs, field alerts, release notes, product documentation, best practices documentation and product software and firmware updates and upgrades, escalation procedures, and Warranty Terms and Conditions.

Support Programs

Bradford Networks offers Gold and Platinum support packages to keep you up-to-date and help you get the information and assistance you need, when you need it.

Program GOLD PLATINUM
Call Center Support Hours Monday – Friday**
8AM – 5PM US ET
Monday~ Friday**
8AM – 5PM US ET
Extended Support Hours Monday~ Friday**
6AM – 8PM US ET
24/7 for Emergencies
24/7
New Version Releases Yes Yes
Maintenance Releases Yes Yes
Hardware Replacement 3 Days Next day *

* Replacement ordersmust be placed before 2PM ET
** Monday~Friday except for Company Holidays