Support

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04.09.14 – Technical Advisory Regarding the “Heartbleed” Bug

We are aware of the “Heartbleed” vulnerability affecting the OpenSSL 1.0.1 library. OpenSSL is an open-source encryption technology that is predominately used by Web servers. With the Heartbleed vulnerability, cyber attackers can access a user’s personal data as well as a website’s cryptographic key to collect personal information.

We have examined our products carefully and have determined that our products are not vulnerable to the Heartbleed bug.

We are committed to helping our customers ensure a secure network across their environments. If you notice any vulnerabilities, please emails us at [email protected]


Bradford Networks’ Customer Support responds to questions received via phone, email or the Customer Portal. There are three ways you can reach us for support:

Phone +1 603.228.5300
+1 866.990.3799 (Toll Free)
Email General Support information
[email protected]

Case Management
To create non-critical cases or add comments to an open case with case number and reference number in the subject. [email protected]

Customer Portal Access to Customer Portal When using the Customer Portal* to advise us of your issue, you can then check the issue resolution status through the portal at any time.

* Bradford Networks’ Customer Portal provides 24/7 access to critical technical information, such as FAQs, field alerts, release notes, product documentation, best practices documentation and product software and firmware updates and upgrades, escalation procedures, and Warranty Terms and Conditions.

Support Programs

Bradford Networks offers Gold and Platinum support packages to keep you up-to-date and help you get the information and assistance you need, when you need it.

Program GOLD PLATINUM
Call Center Support Hours Monday – Friday**
8AM – 5PM US ET
Monday~ Friday**
8AM – 5PM US ET
Extended Support Hours Monday~ Friday**
6AM – 8PM US ET
24/7 for Emergencies
24/7
New Version Releases Yes Yes
Maintenance Releases Yes Yes
Hardware Replacement 3 Days Next day *

* Replacement ordersmust be placed before 2PM ET
** Monday~Friday except for Company Holidays

Bradford Networks - BYOD

Bradford Networks offers the best solution to enable secure network access for corporate issued and personal mobile devices. The company's flexible Network Sentry platform is the first network security offering that can automatically identify and profile all devices and all users on a network, providing complete visibility and control. Unlike vendor-specific network security products, Network Sentry provides a view across all brands of network equipment and connecting devices eliminating the network blind spots that can introduce risk.

Bradford Networks - Network Sentry/RTR

Network Sentry/RTR minimizes a threat's impact and the response time for remediation. Network Sentry/RTR leverages its unique Live Inventory of Network Connections (LINC) to automatically correlate high fidelity security alerts from the leading firewall and Advanced Threat Detection solutions, including FireEye, Fortinet, and Palo Alto Networks, with detailed contextual information on compromised endpoints, users and applications. Once identified, Network Sentry/RTR triggers an automated response, based on the severity and business criticality of the incident, to contain compromised devices in real time. Network Sentry/RTR also provides detailed historical information on all network connections, giving security experts unprecedented forensics to help fully understand and investigate the threat's methodology, lifecycle and scope.

Bradford Networks Pitches a Perfect Game for the Miami Marlins

Marlins Park is the spectacular new home of the Miami Marlins baseball team.

Throughout the ballpark there are thousands of different IP devices that are used to run the facility and venue events - including ATM machines, televisions and menu boards, LED display boards, point of sale terminals, sound systems, as well as PCs and laptops used by Marlins staff. For each game there can also be anywhere from 20 to 80 radio and television station personnel who need network access in order to broadcast the games. In addition to the sheer volume and variety, equipment is constantly being added and moved around the ballpark.

Hear how Bradford Networks' Networks Sentry secures the Miami Marlin's ballpark, providing secure, automated networks provisioning for thousands of infrastructure devices.