Bradford’s Product Support provides 24x7 access to critical technical information, such as FAQs, field alerts, release notes, product documentation, best practices documentation and product software and firmware updates and upgrades.
Bradford’s Product Support is staffed by seasoned engineering and operations professionals, who provide world-class design and implementation know-how, superb product knowledge, and proven expertise in solving customer problems.
Customer Support
Bradford’s Customer Support responds to questions received via phone, email or the Resource Center. There are three ways you can reach us for support:
Effective February 10, 2010, we have replaced the Customer Portal with our new Resource Center. One-time authentication is required for existing users:
- Go to Find Account Info page
- Enter your email address and click the button "Find Account Info". An email will be sent to you with a temporary password and an authentication link.
- Follow the authentication link to confirm your account.
- Click Resource Center Login in top right corner and login using your user id (your email address) and your temporary password
Contact webmaster@bradfordnetworks.com if you have any questions.
When using the Resource Center to advise us of your issue, you can then check the issue resolution status through the portal at any time. You can also use the Resource Center to search for answers to a particular challenge as well as find information on RMA processes, Escalation Procedures, and Warranty Terms and Conditions.
Support Programs
Bradford offers Gold and Platinum support packages to keep you up-to-date and help you get the information and assistance you need, when you need it.
| Feature |
GOLD |
PLATINUM |
|
| Phone Support |
Monday~ Friday 6 am – 8 pm US ET *
(After hours Emergency Support ) |
24/7 |
| New Version Releases |
Yes |
Yes |
| Maintenance Releases |
Yes |
Yes |
| Hardware Replacement |
3 Days |
Next day ** |
