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Columbia University Medical Center Slashes Help Desk
Calls By 66% with Bradford Networks' NAC Solution
Campus Manager's Automated Policy Checks Produce Immediate ROI
By Ensuring Up-To-Date Malware Protection
Concord, NH – January 9, 2008 – Bradford
Networks, an award-winning provider of comprehensive network
access control (NAC) solutions, announced today that a 66 percent
drop in help desk calls and speedy device registration during
a pilot deployment of Campus Manager has Columbia University
Medical Center expanding deployment to the rest of the campus.
By capitalizing on Campus Manager’s automated registration
and policy checks, the New York City medical center realized
an immediate return on its technology investment by dramatically
slashing the number of help desk calls from 2007 summer program
participants. In addition, the pilot uncovered that 53 percent
of the students involved in the pilot program had personal
computers that did not have up-to-date anti-virus protection
and Campus Manager’s self-remediation tools helped to
quickly rectify the situation without help desk involvement.
“Because of Campus Manager, we’re not having
machines come onto the network that don’t already meet
our policies and standards, so the number of calls that are
security related have dropped substantially,” said Dean
De Beer, Information Security Manager, Columbia University
Medical Center. “As a result, rather than spending cycles
putting out fires we’re looking to projects and initiatives
that take us forward, not simply maintaining the status quo.”
What once took as long as 72 hours, getting students onto
the medical center network, is now automated by Campus Manager’s
dissolvable agent. The scan, which often can be done in 20-60
seconds, either gives users access to the production network
or quarantines the device and directs the user to a customized
remediation web page with instructions on how to resolve the
problem and gain full access to the network.
“Columbia University Medical Center’s
experience provides an objective measure of the return on investment
for NAC,” said Mike Gadoury, Bradford Networks founder
and CEO. “In addition, based on the success of the initial
rollout, the Medical Center is considering plans to roll out
the solution to permanent staff. Bradford’s out-of-band
technology allows customers to start small and expand the solution
gradually to meet longer term needs.”
Bradford Networks has pioneered advanced NAC solutions since
2002 and helps solve network access control challenges facing
education, healthcare, financial services, government and other
organizations by securing wired, wireless, and VPN networks.
About Bradford Networks
Bradford Networks is dedicated to solving
the security challenges facing enterprise, institutions and
government by developing innovative network access control
solutions for wired, wireless and VPN networks that deliver
automated security services by leveraging existing network
infrastructures and investments. Privately held, Bradford Networks
is located in Concord, NH. For more information, call (603)
228-5300 or visit www.bradfordnetworks.com.
About Columbia University Medical Center
Columbia University Medical Center provides international
leadership in pre-clinical and clinical research, in medical
and health sciences education, and in patient care. The medical
center trains future leaders and includes the dedicated work
of many physicians, scientists, nurses, dentists, and public
health professionals at the College of Physicians & Surgeons,
the College of Dental Medicine, the School of Nursing, the
Mailman School of Public Health, the biomedical departments
of the Graduate School of Arts and Sciences, and allied research
centers and institutions. www.cumc.columbia.edu
The names of actual companies and products mentioned herein
may be the trademarks of their respective owners.
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